Article Details

Customer Relationship Management In the Cloud Enterprise |

Ricky Sachdeva, in International Journal of Information Technology and Management | IT & Management


In this paper we discussed about cloud enterprise. Cloud ERP is anapproach to enterprise resource planning (ERP) that makes use of cloudcomputing platforms and services to provide a business with more flexiblebusiness process transformation. Customer relationship management (CRM) focuseson enterprise's number one priority—creating a satisfactory customer experiencethat will delight current clients and helps to acquire new ones more quickly.