E-Commerce and Its Impact on Operations Management

Exploring the Role of E-Commerce in Operations Management

by Dharampal Singh*,

- Published in International Journal of Information Technology and Management, E-ISSN: 2249-4510

Volume 3, Issue No. 1, Aug 2012, Pages 0 - 0 (0)

Published by: Ignited Minds Journals


ABSTRACT

Electronic commerce (EC) is possibly the most promisingapplication of information technology witnessed in recent years. It isrevolutionizing supply-chain management and has enormous potential formanufacturing, retail and service operations. The tremendous importance of EChas prompted us to write this paper. We have attempted to define e-commerce andexamine major EC elements that link organizational systems. The application ofEC in manufacturing, retailing and service operations is examined, and aframework for describing EC components and their role in different areas of anorganization is proposed. Finally, we summarize our findings andconclusions.r2002 Elsevier Science B.V. All rights reserved.

KEYWORD

E-Commerce, Operations Management, Electronic commerce, Information technology, Supply-chain management, Manufacturing, Retail, Service operations, EC elements, Organizational systems

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