Study on Human Resource Management Practice in Hospitals and Its Impact on Employee Satisfaction

INTRODUCTION

Health care has become one of India‘s largest sectors both in items of revenue and employment. Health care comprises hospitals, medical services, clinic trials, outsourcing, telemedicine, medical tourism, health in durance and medical equipment. The Indian health care sector is growing at a brisk pace due to its strengthening coverage services and increasing expenditure by public as well as private players. Indian Health Care delivery system is categorized in to major components- public and private. The Government: private public health care system comprises limited secondary and territory care institutions in key cities and focuses on providing basic health care facilities in the form of primary health care centers in rural areas. The private sector provides majority of secondary and temporary care institutions with a major concentration in ineteros tier 1 and tier II cities. Existing health care organizations are expanding by opening hospitals in new service areas and new organizations entering with state of art equipments latest technology and marketing strategies. Consequently competition in the healthcare is on the rise increased income and awareness level are driving the customers to seek quality health care. The providers in turn need to be more innovative in their approach and offer quality services at competitive price. All this necessities the systematic Human resource Management by trained and professional managers and administrators.

Human Resource management refers to the practices and policies needed to carry out the personal aspects of management. These include; ► Analyzing job ► Planning man power needs and recruiting competent people. ► Selecting the best people. ► Appraisal performance and potential on ongoing baris. ► Socializing, training and developing people. ► Managing compensation. ► Communicating.

the center stage of all economic activities. It is the alarming time for all those organizations that wish to be successful in global markets to gear up and implement desired shift in their prevailing human resource management practices and leverage their human resources along with the other resources. Impact of human Resource Management on employee satisfaction HRM practices and management. Employee Relations change (2005) examined HRM practices as a whole, measured at an organizational level and found significant positive relationship with employees. An employee relationship with an organization is shaped by HRM actions such as recruiting, appraising , performance, training and benefits administration through which employees come to understand the terms of their employment (Rousseau and uncller, 1994) Form above discussion, it is observed that Human Resource management has transitioned from traditional personal management to strategic Human Resource management to Human capital management and Talent management in General. The following one the problems of HRM practices faced by many service industries:- ► Hiring the wrong person for the right job ► Experiencing high employee turnover ► Finding people not contributing their best. ► Poor time management. ► Failure to provide job related training which will eventuain undermine the departments effectiveness

The role of human resource management in the health care industry, one of the world‘s largest employers. Managing the flow of the health care force is a tall order that reassures creativity, knowledge, insight and most of all team works. An important indicator of health care facility‘s competitiveness is its Hospital consumer Assessment of Health care providers and system scores. The HRM Department helps the helps to get better HCAHPS Scores by training its employee in the delivery of good customer service. Hence the investigator is interested to understand the value of ―Study on Human Resource Management practices in Hospitals and its impact on Employee satisfaction‖

► To examine the trends of HR practices in selected hospitals. ► To find out the satisfaction level of employees as a consequence of HR practice of the hospital. ► To establish Relationship between HR practices and satisfaction levels. ► To make recommendation to these selected hospitals in order to increase the efficiency and effectiveness of its human resources.

► Alternative Hypothesis (HI) systematic and scientific HRM practices leads to higher employee satisfaction. ► Null Hypothesis (HO) systematic and scientific HRM practices do not lead to higher employee satisfaction.

Normative survey method was found to be appropriate.

For this study, the survey- questionnaire instruments were used.

Sample design has used the non-probability –purposive sampling Methods. The deliberate selection has been made to select the above hospitals, to confirm the predetermined criterion that is well known, Tertiary care. Trust hospitals above 100 bedded capacity of 15 hospitals from Kochi city.

Tendency and stander the data and information collected for the study has been subjected to a proem analysis and interpretation with a view to arrive at a fairly accurate picture about the status of HR aspects and employee satisfaction for the ► Descriptive statistics mean and standard deviation.

The present study is on attempt to find out human resource management practices in hospitals and its impact on Employees satisfaction. The researcher hopes that Human resource management practices in the hospitals industries as a wide role.

► This study is restricted only to the 100 bedded capacity hospitals at Ernakulam District. ► The sample of study is limited to 15 hospitals only.

This chapter has been divided in to two parts. Part first deals with Human Resource Management prolers in hospitals and part second consist of studies related to satisfaction of employees in health care industry. A literature review is both a summary and explanation of the complete and current state of knowledge on a limited topic as found in academic books and journal articles. It provides on excellent starting point for researchers beginning to do research in a new area by forcing them to summarize, evaluate and complete original research in that specific area.

The different statistics analysis enabled the investigator to summarize the major findings of the study as follows. ► Majority of the employee are quite satisfied with the training programme conducted in hospital. ► Employees participate in determining their training programmes and orient to their specific needs. ► Most of the employee is having more than 15-20 years of experience.

Human resource manager should always keep in mind that they are working in health care organizations, which render the highest and noblest form of dedicated and committed personal. Being develop team spirit, amongst their personas‘ who have divers social educational, ethnic and economic backgrounds. Human resource managers should remember that employees whether of industries or of health care institutions are progressive in their outlook besides being well organized through their trade unions. Thus human resource management has become a challenging profession.

The hospital an institution dedicated to the attention of human suffering, the treatment of human ailments and the promotion of general health of the community has to take care of the welfare of those who run it, i.e. Its personnel. Every individuals engaged in the singular service of promoting the cause and mission of hospitals in a vital link in its overall chain, be a skilled surgeon or an skilled sweeper. The lower rungs of hospital staff should never be bracketed as labour in trade union terms. They should be in fact, considered as essential to hospital functioning as a physician or a staff nurse.

The present study opens new opportunities for further research in splite of constraints such an time. Small samples etc. some of the possible areas were further research can be attempted arc; ► The present study can be conducted in a globalised contest to analysis the influence of human resource managers in health care industry. ► The study can be extended to other service industries also. The investigator would feel a sense of fulfillment of the findings of the study helps to expand the domain of knowledge. It will be satisfying if the present study help the scholars teachers and educational administration to gain some insight, however little it may be.

1. Stone, J. E. (1938). Hospital organization and management Faber and Faber London, p. 98. 2. Directory of Hospitals in India central Bureau of Health Intelligence ministry of Health and family welfare, New Delhi 1988. 3. Lawrence Apply, A management : the simple way, American management Association, Newyork 1990.

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Research Scholar, Bharathidasan University, Trichy sreekanthindira@gmail.com