Library Resources and Services Satisfaction for Users: A Case Study of IIT Libraries in India

The primary goal of libraries and library professionals was user satisfaction. Various depending on user expectations are present in the academic library. Moreover, the library is becoming more complex, more difficult for library professionals and users through technological advances, data bases and innovative access to information systems. The abundance of available resources and the complexity of assessing these assets also create users’ difficulties. Because of new technologies and the trouble to access data sources the specific use of library services is unable to be identifiable easily can start contributing to user dissatisfaction among users of academic libraries. [1] Current teachers with different needs emerge to the Indian Institute of Technology every year. The resources of a library are essential for user fulfillment. However, all its users cannot always be satisfied by any library. Some universities have very limited resources and are clearly unable to accommodate their users, while others have large holdings and a variety of services. Certainly, those libraries that offer users everything they want will achieve greater user satisfaction. This can significantly influence user satisfaction with the availability of resources. [2]

Saikia & Gohain (2013) The students and researchers of Tezpur University have been able to examine customer satisfaction with library facilities, programs and knowledge searching behaviors. Usage guidance is considered essential in order to support library users satisfy their knowledge needs and notify users of the library tools and services accessible.[3] Ranganathan & Babu (2012) Studies at the Osmania University, Hyderabad on knowledge and utilization of library facilities and services. They examine the appropriateness of library services, the perception of e-resources or written sources, why e-resources are used and how knowledge sources are fulfilled with.[4]

Sohail et al. (2012) The students of the University of Kalyani researched the use of library services. The author found guidelines to help students fulfill their knowledge requirements through the usage of library facilities and facilities. They noticed that the most common knowledge outlets for students were papers, textbooks and lectures. They also offered to include in the library selection the new text-book version and reference materials to guide people to utilize library services.[5]

Adeniran (2011) User satisfaction of university library services: university employees and the experiences of students has been explored. The research shows that the loyalty of customers relies on the efficiency of a library's personnel and facilities. The analysis also showed that the availability of appropriate content resources, an access point and an atmosphere conducive to the usage of library education, teaching and analysis.[6] Martensen & Gronholdt (2003) Literature checked and focal groups studied show a vital factor for library quality programs: multimedia materials, written publications set, other library services, technological infrastructure, library and user experience environments.[7] Simmonds (2001) Specified different variables, including responsiveness, expertise and guarantees

• To research the intent of visiting the library • The usage of library facilities, installations and programs to be learned. • Assessing the degree of customer satisfaction with library facilities and programs

In all social science studies, methodology plays a critical position. The final-year undergraduate group, postgraduate students, research scholars and faculty members of seven old IIT libraries were among the target community. To resolve the study concerns, a survey research approach was introduced. [9] The users returned a total of 900 dispersed questionnaires and 758 entirely completed questionnaires.

DATA ANALYSIS

As already reported, 758 samples from seven IITs in India were included in this analysis. The number of samples obtained from each IIT is clearly seen in Table 1. The following are the respective numbers and percentages of samples obtained from various IITs. IIT

Of the 758 users included in the study, it is observed that 588 (77.6 per cent) are male and 170 (22.4 per cent) are female by plurality (26.4 per cent) based on the sex wise distribution of library users.

highest figures of the aged 20 to 29 are 470 (62.1%), followed by 174(22.9%) under 20 years and 77(10.2%) under 30-39 years. Similarly, 13 (1.7%) are 40-49 years, 7(0.9%) are 50-59 age, while 4 (0.5%) are 60-69 years of age, and no sample contained in this analysis is over 70. The sample is above. But 13(1.7%) failed to respond.

Table 4 indicates that samples of the happiness of library customers of separate library-services have the amount and percentage of answers. It has been noticed that 662 (87.6%) consumers are pleased with book lending. However, the internet service satisfies 656(86.7%) and the comparison service 639(84.3%) was fulfilled. Likewise, the circulations of Journal/Periodicals are pleased with 621(81.9 percent). 611(80,9%) are happy with online database and e-journals and 607(80,6%) are satisfied with the booking service etc. It is therefore assumed that on numerous library facilities, all customers of various IITs are pleased. The vital ratio reached in the library's resources offered by libraries is smaller than the table value which implies that there is no substantial variation in customer satisfaction rate.

the table value. This ensures that the content of the library's resources in the various IITs may not vary greatly.

Table 6 reveals that the t value obtained is 0.05 with importance below 0.475 of the table values. That means there is no big gap between male and female users in the customer satisfaction of library services in various IITs.

Table 7 reveals that in terms of computer satisfaction and program availability in the library the amount and percentage of answers. It is apparent that 651 of LAN facilities (85.9%), 643 (85.1%) of bandwidth adequacy and 642 (84.7%) of queries search/OPAC are fulfilled. However, the data adequacy of 629(83.2per cent), the computer configuration of 619(81.8per cent) and the computer configuration of 610(80.5per cent) are fulfilled. The vital partnership obtained is less than the table value which implies that the happiness of the consumers with computers and accessible applications in various IIT libraries is not substantially different.

The statistics and the percentages of answers to digital source/service satisfaction in the library are Institute satisfies 649(85.6%), the online data base 643(84.8%), the online catalog satisfies 639(84.3%), and 620(81.8%), the online publishing catalog satisfies (OPAC). The crucial ratio obtained is below the table value which indicates that the satisfaction level of consumers with digital sources/services in the IIT libraries is not substantially different.[10]

IIT Bombay consumers have a strong degree of satisfaction for the consumer on Digital Sources/Services relative to other IITs.

The following recommendations for enhancing current IIT library infrastructures and facilities in India, to please consumers, are included on the basis of the research results and the feedback obtained from respondents. • The intranet search facility should be built by IIT libraries to help discover intranet-based knowledge. In addition, to warn users of new information, a framework could be added. use the intranet in IIT with special instruction. • Library should expand the selection of e-books since e-books are still a valuable knowledge source and Library should develop other e-resource sets in order to satisfy users' information needs. • Daily reviews on the enhancement of current library services and operation is often useful for scholars, research scientists and faculties. Extended library timings. This way, both study books and analysis will be best used by consumers. Library is expected to be available 24 hours a day. Better book arrangement is important, OPAC quest should be improved.

For all libraries in technical education creation and provision of high-quality customer service is an essential goal. Books move from paper to electronics. The customer wants the library facilities in a large variety of places at any period in an IIT library. The delay in providing the correct information could contribute to a delay in your research work. And if a split second is disrupted, the whole process can go waste. The skilled librarians and database sciences can also be a move forward for their customers. It is likely to assume that the IIT libraries have to provide customers in the Intranet and Internet world with more web-based library resources and even use more web 2.0 technology for improved content delivery. A strict plan must be drawn up which incorporates library users' training programs as well as employees to effectively utilize resources and facilities. Daily input from teachers and students can also enhance the library service and can easily please them.

1. Kassim, N. A. (2009). Evaluating users’ satisfaction on academic library performance. Malaysian Journal of Library & Information Science, 14 (2), pp. 101-115. 2. Andaleeb, S. S., & Simmonds, P. L. (1998). Explaining user satisfaction with academic libraries: strategic implications. College & Research Libraries, 59 (2), pp. 156-167. 3. Saikia, M., & Gohain, A. (2013). Use and User’s Satisfaction on Library Resources and Services in Tezpur University (India): a study. International Journal of Library and Information Science, 5 (6), pp. 167-175. 4. Ranganathan, S & Babu, K. S (2012). Awareness and use of library information resources and services in Osmania University,

5. Sohail, M. D., Pandye, A & Upadhyay A. K (2012). Use of library resources in university libraries by students: a survey with special reference the University of Kalian. IASIC Bulletin, 57 (2), pp. 122-128. 6. Adeniran, P. (2011). User satisfaction with academic libraries services: Academic staff and students’ perspectives. International Journal of Library and Information Science, 3 (10), pp. 209-216. 7. Martensen A, & Gronholdt L (2003). Improving library users‟ perceived quality, satisfaction and loyalty: An integrated measurement and management system, J. Acad. Lib., 29(3), pp. 140-147. 8. Simmonds, P. L., & Andaleeb, S. S. (2001). Usage of academic libraries: Role of service. Library Trends, 49(4), pp. 626-34. 9. Chandrashekara, M and Ramasesh C.P. (2009) Library and sciences research in India. 10. Bharat Kumar (2010). Library and information science education in South India: Perspectives and challenges. DESIDOC Journal of Library and Information Technology, 30(5), pp. 74-82.

Librarian, Sri Mahadeshwara Government First Grade College, Kollegal, Chamarajanagar District