Major Components of Crm For the Banking Industry: A comprehensive analysis of CRM components in the banking industry. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 5, n. 9, p. 0–0, 2013. Disponível em: https://ignited.in/index.php/jasrae/article/view/4684.. Acesso em: 27 jun. 2025.