A Research upon Various Influences of CRM Processes on Marketing Strategies and Customers’ Attitude: -. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 12, n. 23, p. 26–31, 2016. Disponível em: https://ignited.in/index.php/jasrae/article/view/6087. Acesso em: 15 feb. 2026.