A Study of Service Quality and Customer Satisfaction in Banks at Kaithal: An investigation into the perception of service quality and customer satisfaction in the banking industry at Kaithal, India. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 12, n. 2, p. 181–185, 2017. Disponível em: https://ignited.in/index.php/jasrae/article/view/6230.. Acesso em: 10 aug. 2025.