A Critical Review of Conceptual Framework of Service Quality: Clarifying the Concept of Service Quality. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 15, n. 3, p. 190–195, 2018. Disponível em: https://ignited.in/index.php/jasrae/article/view/8068.. Acesso em: 27 jun. 2025.