Service Quality and Customer Satisfaction of Indian Railway: Examining the Impact of Service Quality on Customer Satisfaction in Indian Railway. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 16, n. 6, p. 3190–3195, 2019. Disponível em: https://ignited.in/index.php/jasrae/article/view/11903. Acesso em: 4 apr. 2026.