“An Empirical Study on Effect of Service Quality of Hospitals and Its Impact on Patient Care: Introducing a Systematic Approach for Measuring and Improving Healthcare Operational Effectiveness” (2018) Journal of Advances and Scholarly Researches in Allied Education, 15(9), pp. 29–33. Available at: https://ignited.in/index.php/jasrae/article/view/8797 (Accessed: 21 August 2025).