“A Study of Service Quality and Customer Satisfaction in Banks at Kaithal: An investigation into the perception of service quality and customer satisfaction in the banking industry at Kaithal, India”, JASRAE, vol. 12, no. 2, pp. 181–185, Jan. 2017, Accessed: Aug. 09, 2025. [Online]. Available: https://ignited.in/index.php/jasrae/article/view/6230