“A Study of Service Quality and Customer Satisfaction in Banks at Kaithal: An Investigation into the Perception of Service Quality and Customer Satisfaction in the Banking Industry at Kaithal, India”. Journal of Advances and Scholarly Researches in Allied Education, vol. 12, no. 2, Jan. 2017, pp. 181-5, https://ignited.in/index.php/jasrae/article/view/6230.