“Implication of Critical Success Factors of Information Visibility in Supply Chain Management for Improving Customer Satisfactions: The Impact of Mass Production and Information Visibility on Customer Satisfaction in the Automotive Industry”. Journal of Advances and Scholarly Researches in Allied Education, vol. 14, no. 2, Jan. 2018, pp. 1168-72, https://ignited.in/index.php/jasrae/article/view/7363.