An Analysis of Customer Satisfaction and Loyalty in Banking Sectors in India: Examining the impact of service quality on customer satisfaction and loyalty in the Indian banking industry. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 18, n. 6, p. 446–452, 2021. Disponível em: https://ignited.in/jasrae/article/view/13583.. Acesso em: 4 jul. 2024.