Balancing AI and EQ in Customer Experience: Achieving Balance between AI and Emotional Empathy in Customer Experience. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 19, n. 1, p. 152–158, 2022. Disponível em: https://ignited.in/jasrae/article/view/13703.. Acesso em: 5 jul. 2024.