Analysis of the Indicators of Satisfaction, both Expected and Experienced in Banks: Understanding the factors affecting client satisfaction in Indian banks. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 18, n. 1, p. 569–574, 2021. Disponível em: https://ignited.in/jasrae/article/view/13022.. Acesso em: 8 jul. 2024.