A Study of Various Technologies being used by Public and Private sector Banks
Exploring the link between bank service quality and customer satisfaction in Indian banks
Keywords:
technologies, public sector banks, private sector banks, bank service quality, customer satisfaction, conventional banking, customer-centric convenience banking, Core Banking Solutions, IT-enabled procedures, revenue, customer convenienceAbstract
The study's major aim is to establish a link between bank service quality and customersatisfaction in both public and private banks. In recent years, Indian banks have seen significanttransformations from conventional banking to customer-centric convenience banking. The use of CoreBanking Solutions allows banks to improve consumer convenience by providing 'anywhere' and 'anytime'banking to guarantee that clients are comfortable. Indian banks have used IT-enabled and procedures toincrease revenue, improve customer satisfaction, and manage corporate risks while reducing costs.Age-Specific Analysis of Responsiveness, Age-Specific Analysis of TangiblePublished
2021-12-01
How to Cite
[1]
“A Study of Various Technologies being used by Public and Private sector Banks: Exploring the link between bank service quality and customer satisfaction in Indian banks”, JASRAE, vol. 18, no. 7, pp. 132–137, Dec. 2021, Accessed: Sep. 19, 2024. [Online]. Available: https://ignited.in/index.php/jasrae/article/view/13621
Issue
Section
Articles
How to Cite
[1]
“A Study of Various Technologies being used by Public and Private sector Banks: Exploring the link between bank service quality and customer satisfaction in Indian banks”, JASRAE, vol. 18, no. 7, pp. 132–137, Dec. 2021, Accessed: Sep. 19, 2024. [Online]. Available: https://ignited.in/index.php/jasrae/article/view/13621