Service Quality and Customer Satisfaction In the Hotel Industry

Examining the Role of Service Excellence in Ensuring Guest Satisfaction

Authors

  • Priyadarshan Singh Lakhawat Bundelkhand University, Jhansi

Keywords:

service quality, customer satisfaction, hotel industry, service excellence, guest experience, popular hotels, Oberai, Taj group, research, guest perception

Abstract

This paper attempts to illuminate the role of serviceexcellence in creation of satisfactory guest experience in the hotels in India.Most popular hotels of Oberai and Taj group and others were selected for thepresent research, and opinions of the hotel’s guests were sought for assessingthe perception of the guests in five primary dimensions of service excellence.

Downloads

Published

2014-01-01

How to Cite

[1]
“Service Quality and Customer Satisfaction In the Hotel Industry: Examining the Role of Service Excellence in Ensuring Guest Satisfaction”, JASRAE, vol. 7, no. 13, pp. 0–0, Jan. 2014, Accessed: Jun. 29, 2025. [Online]. Available: https://ignited.in/index.php/jasrae/article/view/5163

Issue

Vol. 7 No. 13 (2014): Journal of Advances and Scholarly Researches in Allied Education (JASRAE)

Section

Articles

How to Cite

[1]
“Service Quality and Customer Satisfaction In the Hotel Industry: Examining the Role of Service Excellence in Ensuring Guest Satisfaction”, JASRAE, vol. 7, no. 13, pp. 0–0, Jan. 2014, Accessed: Jun. 29, 2025. [Online]. Available: https://ignited.in/index.php/jasrae/article/view/5163