Study on Service Quality of E-Banking

Comparative Analysis of Service Quality and Financial Performance in Public and Private Sector E-Banking

Abstract

Mean and standard deviation in like manner were resolved to recognize the level of dispersing in the evaluation of customers. The results uncovered that with respect to financial execution, public region banks were better performers in credit-store extent and hypothesis store extent, while private region banks were ahead to the extent NPA the board, return on assets, return on esteem, net income edge and keeping up capital adequacy extent. Cost of stores of both the bank packs was found to be almost at standard. The delayed consequences of money related fuse deduced that private region banks were ahead in ATM invasion, Public region banks need to propel the use of check cards other than using it as an ATM card. In shopper faithfulness, convenient and web banking included concern for both public and private region banks. Private region bank customers were almost more joyful with feasibility, steadfastness and considerable quality pointers. Of course open region banks were savvier. Accessibility is at this point a question of stress for public region banks, however private region banks need to keep up better straightforwardness concerning demanding costs and charges on organizations.