A Review on Customer Relationship Management Theoretical Concepts: The Role of CRM Technology in the Transformation of the Indian Life Insurance Industry. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 16, n. 1, p. 1895–1899, 2019. Disponível em: https://ignited.in/index.php/jasrae/article/view/9822.. Acesso em: 3 aug. 2025.