An Empirical Study Impact of E-Service Quality on Customer Satisfaction and Loyalty: Exploring the Relationship between E-Service Quality and Customer Loyalty. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 16, n. 9, p. 1555–1564, 2019. Disponível em: https://ignited.in/index.php/jasrae/article/view/12435.. Acesso em: 16 sep. 2025.