“Customer Satisfaction in Online Shopping in the ERA of M. Commerce: Examining the impact of online shopping on customer satisfaction and loyalty in the M-commerce era” (2017) Journal of Advances and Scholarly Researches in Allied Education, 13(1), pp. 1273–1278. Available at: https://ignited.in/index.php/jasrae/article/view/6721 (Accessed: 24 July 2025).