“Critical Role in Determining Effective Strategies in the Airline Industry: Understanding the Factors Influencing Customer Satisfaction and Loyalty in the Indian Domestic Airline Industry”. Journal of Advances and Scholarly Researches in Allied Education 19, no. 4 (July 1, 2022): 546–550. Accessed July 5, 2024. https://ignited.in/jasrae/article/view/14006.