Business Communication-Effective Internal Communication and its Role in Operational Performance

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Published: Feb 1, 2025
DOI: https://doi.org/10.29070/tymnsf88
Keywords:
Internal communication, Operational performance, Employee engagement, Productivity, Organizational efficiency

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Authors

Mrs. Neeru Suri

Senior Operation Head, Ignited Minds Edutech Pvt. Ltd, Gwalior, M.P.

Mohini Jain

Senior Customer Relationship Head, Ignited Minds Edutech Pvt. Ltd. Gwalior, M.P.

Abstract

Effective internal communication is fundamental to organizational success, significantly influencing employee engagement, increasing productivity, and improving overall operational performance. In the contemporary business landscape, transparent, prompt, and organized communication serves as a catalyst for enhancing coordination among departments, optimizing decision-making processes, and facilitating uninterrupted activity within businesses. This study examines the influence of internal communication practices on operational efficiency by gathering primary data from employees in several departments of a manufacturing firm via a structured questionnaire. The results indicate that firms with robust communication structures have enhanced operational performance, increased employee happiness, and superior cross-functional collaboration. The study highlights that good communication diminishes misconceptions and delays while fostering a culture of trust, diversity, and shared accountability. The research offers practical advice for the design and implementation of communication strategies that improve corporate performance, reinforce organizational alignment, and facilitate sustainable growth.

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Article Details

Issue

Vol. 20 No. 1 (2025): International Journal of Information Technology and Management (IJITM)

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