Development of Service Quality at Klong Kum Youth Center Bangkok, Thailand

Examining the Relationship between Service Quality and User Satisfaction at Klong Kum Youth Center in Bangkok

Abstract

This study aims to study Relationship between quality Klong Kum Youth Center service. That affects the satisfaction of users of Klong Kum Youth Center In this study, the survey research method was used. The samples used in this research were Users of Klong Kum Youth Center During December 2017 to January 2018, 323 people and Use questionnaires as a tool to collect data. The study indicated thatService quality of Klong Kum Youth Center The overall picture is at a moderate level. When considering each aspect, it was found that the highest average value wasIn terms of giving confidence to customers Trustworthiness, trust In understanding and knowing service providers In response to service recipients And the concrete aspect of the serviceTarget groups Personal factors with gender, age, education level, occupation, average income per month and frequency of service usage There was no significant difference in the satisfaction of users of Klong Kum Youth Center.