A Study of Various Technologies being used by Public and Private sector Banks

Exploring the link between bank service quality and customer satisfaction in Indian banks

Abstract

The study's major aim is to establish a link between bank service quality and customersatisfaction in both public and private banks. In recent years, Indian banks have seen significanttransformations from conventional banking to customer-centric convenience banking. The use of CoreBanking Solutions allows banks to improve consumer convenience by providing 'anywhere' and 'anytime'banking to guarantee that clients are comfortable. Indian banks have used IT-enabled and procedures toincrease revenue, improve customer satisfaction, and manage corporate risks while reducing costs.Age-Specific Analysis of Responsiveness, Age-Specific Analysis of Tangible