Cross-Cultural Perspectives On Customer Satisfaction
Keywords:
India, tourism, travel industry, customer satisfaction, offerings, management, hotel, guests, feedback, hospitality businessAbstract
India is a significant market for tourism and the travel industry overall. It broadens theselection of unique things that are available for use in the tourism business. The country provides avariety of offerings in the travel and tourism industries, including journeys, experiences, sports, MICE,health, healthcare, eco-tourism, cinema, journey, and town tourism. The management are required tomake a concerted effort to talk to the customers and hear their concerns in order to remedy problemseven before they are reported. The personnel of the hotel had a higher sense of how satisfied hotelcustomers were than the actual satisfaction levels of hotel guests. Online Input and Guest CommentCards were reported to be the most popular means of gathering feedback from customers by staff. It wasdiscovered that the Comments Form and Staff Interaction were the two most well-liked ways for gueststo provide their feedback.. The hospitality business is a labor-based sector that consistently has hugeopenings for entry-level workers as well as individuals with unexpectedly extensive expertise.References
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