Practices of Total Quality Management in the Manufacturing Industries

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Published: Feb 1, 2020
Keywords:
Total Quality Management, TQM techniques, industrial industries, service industries, company outcomes, efficiency, management strategy, quality improvement, profitability, customer happiness

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Authors

Mangesh Prakash Wachasundar

Research Scholar, Venkateshwara open University, Lekhi Village, Naharlagun, Distt. Papum Pare, Arunachal Pradesh

Dr. Surendra Kumar Bhogal

Professor & Dean, Venkateshwara open University, Lekhi Village, Naharlagun, Distt. Papum Pare, Arunachal Pradesh

Prof. Vibhuti Save

Assistant Professor, Dr. V. N. Bedekar Institute of Management Studies, Building No. 4, Jnanadweep, Chendani Bunder Road, Thane West, Thane, Maharashtra

Abstract

Total quality management (TQM) techniques are the best alternatives for businesses and theirworkers to conduct all major corporation procedures. In the industrial and service industries, theseprocedures improve company outcomes. Service organizations have used total quality management(TQM) as an efficient management strategy to raise the caliber of their services during the past 20 years. Asthey concentrate on quality and associated issues, they have started to demonstrate a strong interest inTQM. TQM has drawn a lot of interest from scholars, managers, and practitioners because of itssignificant effects on profitability, customer happiness, and business success. In light of this, an efforthas been made to research and comprehend TQM theory and idea, as well as its advantages and variedservice component characteristics and categorization. The literature on TQM adoption in certain serviceindustries is also examined in this study. The current study focuses on the core concepts of total qualitymanagement, including its history, structure, economic importance, goals, relationships with other areaslike quality and performance, manufacturing, the pharmaceutical sector, etc., as well as itsshortcomings.

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Issue

Vol. 15 No. 1 (2020): International Journal of Information Technology and Management (IJITM)

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