Improving Process Quality In Healthcare Operations Management: Exploring the Impact of Operations Management in Healthcare

Abstract

The purpose of thisarticle is to examine applications for operations management practices in thehealthcare industry. The discussion begins with some of the healthcare qualityproblem areas and root causes of operating issues. The balance of the articlepresents a systems approach and a discussion of the usefulness of operationsmanagement in the healthcare field. The conclusion provides some comments onthe implementation of managerial innovations.