Customer Relationship Management In the Cloud Enterprise

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Abstract

In this paper we discussed about cloud enterprise. Cloud ERP is anapproach to enterprise resource planning (ERP) that makes use of cloudcomputing platforms and services to provide a business with more flexiblebusiness process transformation. Customer relationship management (CRM) focuseson enterprise's number one priority—creating a satisfactory customer experiencethat will delight current clients and helps to acquire new ones more quickly.