Rating System for Commercial Projects (A Review Paper): Exploring the Impact of Quality Ratings on Credit Ratings and Customer Satisfaction in Commercial Projects

Abstract

Credit rating plays a pivotal role in the decision-making process of stakeholders in the capitalmarket including regulators, issuers and investors. Therefore, it has been focused by the researchersdoing research in the field of finance domain on this emerging concept. Many studies have beenconducted in the Indian context as well as the global arena on rating methodology, importance ofratings, performance of rating agencies, investors’ awareness, etc. This report puts a light on CreditRatings of Commercial Buildings and Quality Parameters of Credit Rating Agencies and their impact onthe project from customer and investor point of view.Focusing on Quality Ratings as a prime factor of Credit Ratings of Commercial Buildings. The mainobjective of our project is to prepare a Quality Rating Guide named C.R.I.C BOOK for benefitting thecredit worthiness of companies and for assuring utmost customer satisfaction by guiding them to makebetter decisions.